Disappointed - Anonymous American Express Employee Review

2.0
May 5, 2025
Recommend
Business Outlook

Pros

- Great relationship with peers, most people super friendly and want to build rapport on a personal basis. - Strong brand and product.

Cons

- Real shift in culture over the last 12 months, feels like the fun has been sucked away. - An insane amount of approval processes introduced to do nearly anything, all launched half-baked and without support which means lots of wasted hours and stress. - Archaic systems and tools. - Letting go of good, high performing people, whilst others that barely go above and beyond continue to coast by. - Some real toxicity at a Senior Leadership level and clear favouritism. Few walking the talk when it comes to Leadership Behaviours. - If you’re outside of the US don’t expect to get promoted any time soon. They’ll dangle the carrot for years and nothing will change. People sit in roles for years and years so any chance at climbing the ladder is non existent. International talent often overlooked. - Seems like less Diversity and Inclusion focused events recently.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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