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      Assurant

      Engaged Employer

      Assurant reviews

      Job - Customer Service Representative (CSR) Assurant Employee Review

      3.0
      May 6, 2023
      Customer service representative (csr)
      Recommend
      Business Outlook

      Pros

      Remote work. I like the people I work with. I'm good at my job. Lots of learning activities.

      Cons

      QA expects you to be God. You never make commission and scored so low due to QA grading system it's self defeating. The pay is so low you cannot live on it. You can't move up due to QA scoring system. QA is worse micromanaging I've seen in my lifetime. Customers or all mad yelling at you for over 20 minutes in a call.

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      Assurant Response
      3y
      Thank you for your review and for being on the Assurant team! We are happy to hear that you're enjoying our flexible work arrangements and learning and development opportunities. We have made sure to share your feedback internally to help us continue improving our employee experience. However, we also encourage you to take any concerns to your manager or People Partner.

      Explore other reviews about Assurant

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Great company to work for.

      Cons

      Pay can sometimes be lower than market average

      2.0
      May 28, 2026
      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Remote work across all lines of business allows for a flexible work environment

      Cons

      There is almost no opportunity for growth. The company laid off quite a few employees recently as part of a planned reduction in force while also reporting its highest quarterly earnings. There's no loyalty to tenured employees.

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