Customer Sales Lead - Customer Sales Lead Bath & Body Works Employee Review

2.0
Sep 4, 2013
Recommend
Business Outlook

Pros

The discount is nice and you get it both at Bath & Body and Victoria's Secret. I worked at several different stores for the company and my co-workers were always awesome. You get a decent amount of free product, but you can tell the company has gotten a lot more stingy with it.

Cons

The Customer Sales Lead position comes with a lot of responsibility without the pay (and no benefits if you work part time). I had a lot of the same responsibilities as the co-managers, held accountable for most of the same measures, and got paid a fraction of what they did. Even though I was part-time, I often worked over 30 hours a week, again with no benefits. Every time I asked for less, they would go down for a week or two and pop right back up to 30+ because of "business needs". Management turnover was very high and you often found yourself taking on additional responsibilities outside of your job description. Upper management expects more of you then you can possibly do with the hours/payroll you are given. Don't expect to be promoted, even if you get excellent marks on your reviews. They will always find some reason why they have to hire from the outside. All in all it really depends on the the management at your store. The first store I worked for (as a sales associate) was fine. Both had store and co-managers who had been with the company 5+ years. If interviewing for a management position, try to find out how long everyone has been there, if they worked their way up, and the general management turnover for the store. It will really make a difference. If the store has recently been remodeled, I would not take a position there.

Explore other reviews about Bath & Body Works

5.0
Jun 3, 2026
Recommend
Business Outlook

Pros

I previously worked in the field (for a different brand) and we were always so weary of corporate teams coming into the stores. However, the corporate team at Bath & Body Works is absolutely incredible, supportive, and does everything they can to advocate for the stores. The entire Store Ops team is full of people who care deeply about the brand, the store associates, and the customer.

Cons

A lot of meetings. But being remote, it was nice to see faces throughout the day!

1.0
Jul 5, 2026
Recommend
Business Outlook

Pros

We offer two fully remote weeks per year, in addition to three designated in‑person days.

Cons

The organization lacks a cohesive strategy and shows persistent resistance to change despite declining stock performance over the past several years. Our product and marketing efforts are no longer resonating with consumers, leadership effectiveness is inconsistent, and there are no defined career pathways for performers. Teams often work long hours due to constant rework and unclear direction. Firing the Chief Marketing Officer and Chief Merchandising Officer have been some of the few genuinely strong decisions. They were terrible, outdated, and caused swirl.

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