Fun and Frustrating - Operational Lead and Sales Associate Bath & Body Works Employee Review

4.0
Jun 11, 2014
Recommend
Business Outlook

Pros

Your coworkers can become your best friends. At a store level you become very connected with the people you are working with day in and out even if you are just part time. Management tried to keep things fun and upbeat. Face paced environment around holidays and Christmas can be a blast to work through. There are times when you will want nothing more than to be at the store. Whether that is to be with with coworkers talking or helping the store to succeed in some way.

Cons

The company at the corporate side needs to slow down and think through some of its decisions. Changing sales and promotions on a dimes notice is not good for the customers or on the associates who have to go through the work to rearrange everything. They ask for a lot out of associates who are only paid a little above minimum wage. It becomes very frustrating to but a lot of work into a project to find out the next day an update was sent across that means that project is to be changes or taken down completely. Around the holidays management needs to take more time to find associates who will be right for the job. There is too much chaos that happens when there is little to no training done for holiday employees which only causes more problems down the road.

Explore other reviews about Bath & Body Works

5.0
Jun 3, 2026
Recommend
Business Outlook

Pros

I previously worked in the field (for a different brand) and we were always so weary of corporate teams coming into the stores. However, the corporate team at Bath & Body Works is absolutely incredible, supportive, and does everything they can to advocate for the stores. The entire Store Ops team is full of people who care deeply about the brand, the store associates, and the customer.

Cons

A lot of meetings. But being remote, it was nice to see faces throughout the day!

1.0
Jul 5, 2026
Recommend
Business Outlook

Pros

We offer two fully remote weeks per year, in addition to three designated in‑person days.

Cons

The organization lacks a cohesive strategy and shows persistent resistance to change despite declining stock performance over the past several years. Our product and marketing efforts are no longer resonating with consumers, leadership effectiveness is inconsistent, and there are no defined career pathways for performers. Teams often work long hours due to constant rework and unclear direction. Firing the Chief Marketing Officer and Chief Merchandising Officer have been some of the few genuinely strong decisions. They were terrible, outdated, and caused swirl.

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