Fun, professional, great learning experience - Customer Sales Lead Bath & Body Works Employee Review

5.0
Jun 4, 2011
Recommend
Business Outlook

Pros

work around your schedule, free samples for associates, management is appreciative, room for growing with the company, learn great customer service skills, fun with people at work

Cons

customers get better deals than associates and can use more coupons, shifts for associates can be very short (3 hours), on call shifts can lead to not actually working a lot of hours (for associates), floor sets about every 2 weeks can be very time consuming and seem like a waste of time and man power. training is very old school (reading and watching tapes), only full time staff are store manager and co-manager

Explore other reviews about Bath & Body Works

5.0
May 21, 2026
Recommend
Business Outlook

Pros

Fun co-workers and friendly management

Cons

Floor sets are long and late but easy hours Random hours

4.0
Jul 9, 2026
Recommend
Business Outlook

Pros

Working at the Home Office space in Columbus was a huge perk. Star Bucks and employee only healthcare services provided onsite. Rich culture that encourages being yourself and working hard through partnerships with other associates.

Cons

Learning & Development within Human Resources was a very ambiguous field to work in. Management left me chasing my tail and sent me down rabbit holes they later scolded me for pursuing. There was one instance where I had to update Onboarding materials, I was told to use a specific font and to reach out to Marketing to obtain the font. Marketing told me that font was retired and I could use a variety of other fonts. My Manager told me "no you're going to use that font," I had no access to that font and she would not do anything to help grant me access to that font, I needed Adobe Pro installed on my computer to obtain the retired font, and she did not approve the budget request for me to get it installed. I had to go through IT to obtain a work around that she did not help with at all. I'm not sure if it was a test or what in the world she was doing, but it was that kind of indirect, weird, almost non sequitur responses from her while trying to deal with a simple request of utilizing the correct font that continued while working with her. "What do you want to work on?" I would explain what I wanted to work on. "Well no, that wouldn't be good at all, that would be a complete waste of time." I had a stellar experience working with the Learning & Development team in the Distribution Centers for 2.5 years, but moving to the Home Office space was a complete 360, from comfort and encouragement, to ambiguity and cold shoulders from leadership.

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