Pros
- Environment is wonderful. Geek or not, you will find others around you that are wonderful to talk to. There are so many days where it almost doesn't even feel like work! Especially as a geek, if you are talking to a customer - you're effectively talking to another gamer just like you. The spirits of everyone, and how teams get along was one of the best things I had experienced. - Wear (pretty much) whatever you want. Don't need to be business dressed, or business casual, can wear and wave that favorite t-shirt of yours of your favorite band or game (obviously inappropriate things should be obvious here..). Just be at work, and be presentable. No need for uniforms or looking around for new clothes for a job. - So many free benefits - from games, to clothing, to pretty much anything you can imagine (especially as a geek). So if you're a geek, you will love it. - Friendly all around the company, and every voice even to the highest (CEO/President) of the company cares for your feedback. Does it mean that ALL of that feedback is going to be implemented, no. But it is wonderful to be able to voice things, and know that others care to hear them. Often times even resulting into some great changes. -The company truly values their employees and their feedback. To the point that you will have game-time when available, to test out new aspects of a game that hasn't launched, or other things to help provide insight into what may need to change/improve. -Reasonable hours/shifts for about any need. Early day, mid day, nights, etc. And always open on holidays for that double pay if you are scheduled/work for it! -Sharing of revenue due to how well the business (and even you) are doing. At least yearly. -Not on the phones? Listen to your favorite music all day, be more productive than you could ever imagine, and have your day swing by like nothing! -Lots of Growth Opportunities -Lots more.... but that is about the summary of it.
Cons
-Definitely lower on the pay-scale (even professional level) due to the amount of free perks, etc. So this environment/company may be perfect for some, and not so much for others. -Some things are a bit disorganized due to a lot of in-house changes and developments, instead of relying on people to do it for them. (but this isn't necessarily a bad thing either, just can sometimes become frustrating at times if impacting to you). -Lots of definition that does not exist for roles, sometimes departments, etc. Causing confusion within responsibilities/expectations, or ensuring the right people are notified/aware of the right things. -HIRING PROCESS: This is by far the worst thing I have to complain about. Not only is it incredibly long to even find out if you are hired, but it can sometimes take forever (or never) to even hear if you're going to be interviewed. I'm not sure if denial letters are sent out, but it keeps you on this line of waiting for something to happen that you want/interested in, but have no idea what the hell is going on on their end. Feedback/status updates of the process would be helpful so that if denials happen, you know when to move on, or if not, you know to expect something like unknown callers, etc.