ANALYTICS(HELPDESK) is a CLIENT SERVICE position ( via chat and phone) - Financial Sales and Analytics Bloomberg Employee Review

3.0
Jul 1, 2014
Recommend
Business Outlook

Pros

Good benefits, very nice office and pantry. Most of the people you work with are very friendly and nice . Good training on how to use Bloomberg efficiently

Cons

- Analytics title and job description can be misleading - Most days involve sitting on a chair in front of 4 screens for 8- 9 hours a day and chatting with 3 -4 clients at a time helping them troubleshoot excel, giving out names of pages they can look for information - you are evaluated by how fast you answer questions, how many phone calls you make etc - your team managers rarely answer client chats themselves but are responsible for making sure you do as much as possible in the assigned time so many employees in this department can end up feel like burnt out machines - Some days can be very demanding/ draining with no breaks in between - due to nature of the job you will be told which hour to eat lunch and will need to ask permission to schedule time spent doing anything else but answering chats and phone calls ( example projects) - there is constant monitoring of everything you do - The skills you learn are only specific to bloomberg - You will most likely stay in this position on help desk(analytics) between 1.5 upto 3 YRS then the most common career path is sales - turnover rate is quite high as many people do not realize exactly what the job involves when they sign up - Low morale in this department

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5.0
Jun 11, 2026
Recommend
Business Outlook

Pros

Great company, in this role you have the chance to learn about the financial markets, the terminal, and also you get client exposure.

Cons

Not really cons, culture is great.

2.0
May 12, 2026
Recommend
Business Outlook

Pros

Great Office, Free Snacks and plenty of social events

Cons

Be prepared for a heavily politicised culture — it's pervasive and affects day-to-day working life significantly. The organisation suffers from clear in-group favouritism at the leadership level, where certain groups are visibly preferred for opportunities, recognition, and advancement. This creates an uneven playing field and quietly damages morale for those outside those circles. Leadership collaboration leaves a lot to be desired. In four years, I didn't experience a single structured team-building or bonding initiative — a telling sign of how little investment goes into people and team cohesion. Perhaps most concerning is the approach to compliance. Raising legitimate concerns or challenging existing practices is met with significant resistance from senior stakeholders, rather than genuine engagement. A culture where pushback replaces accountability is one worth approaching with caution.

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