Used to be a good company - now headed downhill - Senior Software Engineer Braze Employee Review

2.0
Nov 3, 2025
Recommend
Business Outlook

Pros

Braze serves a critical use case for a wide variety of customers. Many of your favorite companies use Braze. It is nice to work in a system where high throughput and reliability are core concerns for customers, not just the engineers.

Cons

The work-life balance has headed downhill. Low level managers are burnt out and are not able to have focused goals. Both ICs as well as low level managers are working much harder for lower pay. As a result execution suffers. I expect attrition to follow. Second, in the name of “compliance” we are not allowed to do automated deployments anymore. Previously deployments used to be flawless, nowadays there’s a human error in our manual deployments almost every week. The tradeoff that the higher levels of management made here - removing automated deployments in the name of “compliance” boggles my mind and reduces trust in the decision making. Finally, there are limited channels to share feedback like this with management. We get comments like this “that’s not very productive”.

Explore other reviews about Braze

5.0
Jun 5, 2026
Recommend
Business Outlook

Pros

Great culture, smart people, interesting work

Cons

No major cons to speak of

2.0
May 12, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Braze has a good product. Comp is average to slightly below average for the industry. A lot of smart people pass through the doors of Braze. Most of them don't last long.

Cons

Product: Between legacy tech companies moving into customer engagement and smaller startups with similar / cheaper products, Braze's future looks pretty bleak. Equity: Braze's stock price has been in free fall for more than a year and is still overvalued at $20. Your equity might be worthless by the time you vest. Career growth: Internal promotions are few and far between and are never based on quality of work or merit. More often than not, people with no understanding of the product or industry are hired to manage long-tenured experts who didn't need managing in the first place. Culture: High achieving, competent people at Braze are seen as a threat to leadership. They eventually get fed up and leave because they can't get promoted or are forced to answer to managers that were hired over them for jobs they deserved. When they leave, they take their expertise to competitors or other industries and 3 or 4 people are usually needed to do the work they leave behind. Leadership: Braze churns through VPs + middle management at an alarming clip. Great leaders quit because they're not prepared for the micromanagement they endure and can't actually get anything done. The ones that seem to stick were only hired because they worked at Zendesk w/ the CBO or at Salesforce with someone in the Sales org. Not because they have relevant management experience, understand strategy, or the product.

4
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