Do NOT work here. - Marketing Braze Employee Review

2.0
May 17, 2018
Recommend
Business Outlook

Pros

All of the pros you get at Braze come with any startup. These include the generic catered lunches, tuition reimbursement and "flexible" time off (this was actually changed by upper management who has setup suggested timelines for your vacation).

Cons

- Lack of professional growth
 - Top down structure in the department
 - No sense of strategy behind the work that is produced
 (getting a sense of company-wide OKR's is a nightmare) - Under-qualified management - my current manager is usually off flying for business trips and does very little to provide me training or feedback to help me do my job. This is unfortunately very common across the other regions as well. How am I possibly expected to grow professionally if my manager just keeps speaking about their previous experience at past companies but isn't able to prove this out in their current role?
 - A pattern of hiring "friends" and putting them in management level roles. We only seem to be able to pull in friends at this point which creates a major issue: most of the managers are not qualified for their position (again, this is global across all the offices), don't understand the product, and don't communicate well about what they need to work on . Referrals don't solidify the people were great at their jobs prior to starting to Braze, here it usually means they're under-qualified and don't know how to manage.

avatar
Braze Response
8y
Thank you for this feedback. I am sorry that your experience with Braze has not been all that you had hoped for (and that we had hoped for). I assure you, we do take all employee feedback very seriously. We are working hard to implement the programs, policies and initiatives that make the most sense across the board to drive necessary change and improvements. (Career development, management training, monthly All Hands meetings, Cross Functional Leadership Teams, improved new hire orientation programs, etc.) We definitely have some work to do.Thank you for these insights and know that your voice has been heard! :) Thank you. Allison Lee

Explore other reviews about Braze

5.0
Jun 5, 2026
Recommend
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Pros

Great culture, smart people, interesting work

Cons

No major cons to speak of

2.0
May 12, 2026
Anonymous employee
Recommend
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Pros

Braze has a good product. Comp is average to slightly below average for the industry. A lot of smart people pass through the doors of Braze. Most of them don't last long.

Cons

Product: Between legacy tech companies moving into customer engagement and smaller startups with similar / cheaper products, Braze's future looks pretty bleak. Equity: Braze's stock price has been in free fall for more than a year and is still overvalued at $20. Your equity might be worthless by the time you vest. Career growth: Internal promotions are few and far between and are never based on quality of work or merit. More often than not, people with no understanding of the product or industry are hired to manage long-tenured experts who didn't need managing in the first place. Culture: High achieving, competent people at Braze are seen as a threat to leadership. They eventually get fed up and leave because they can't get promoted or are forced to answer to managers that were hired over them for jobs they deserved. When they leave, they take their expertise to competitors or other industries and 3 or 4 people are usually needed to do the work they leave behind. Leadership: Braze churns through VPs + middle management at an alarming clip. Great leaders quit because they're not prepared for the micromanagement they endure and can't actually get anything done. The ones that seem to stick were only hired because they worked at Zendesk w/ the CBO or at Salesforce with someone in the Sales org. Not because they have relevant management experience, understand strategy, or the product.

4
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