Good place to work, not as much pressure as other collection places - Collection Associate Capital One Employee Review

4.0
Aug 18, 2010
Recommend
Business Outlook

Pros

Treats people fairly when collecting. Lots of opportunities to learn and grow. Big organization that allows for movement within. Opportunities to get involved in projects and other things while doing your daily collections job.

Cons

Tied to the phone, and the clock. Have to login by the shift start time.

Explore other reviews about Capital One

5.0
Jun 19, 2026
Recommend
Business Outlook

Pros

Good company values overall Great benefits Office was nice

Cons

Depends on department, but culture can be too competitive

3.0
Jun 19, 2026
Recommend
Business Outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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