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Don’t board the Titanic - Anonymous employee ClassPass Employee Review

1.0
Jul 15, 2019
Anonymous employee
Recommend
Business Outlook

Pros

I am not going to list any pros. As they are all smoke and mirrors. Employees get a free CP membership, snacks, cold brew, and booze in lieu of a fair wage.

Cons

It’s like working in the Twilight Zone or being on an episode or Black Mirror. Critical thinking is not encouraged, in fact it’s frowned upon. They would much rather you drink the ClassPass koolaide and pretend everything is fine than have their tactics questioned. Questioning any decision of any kind will result in punishment regardless if their policy is obviously unethical. ClassPass managers would rather blame their team members instead of taking accountability for their failures. If one of the team members isn’t performing well there is no acceptable reason for this performance, and no outside factors are taken into account. If the employee can’t get their numbers up s/he will be placed on a performance improvement plan. This plan, however, is not a plan to improve performance as it outlines that the employee hit the exact same metrics everyone else is expected to hit. Something that employee was probably doing to begin with. Then the employee is asked to take accountability for their actions. If the employee doesn’t get their numbers up, even if they do everything outlined in the PIP they are fired. I’m not sure how logical or ethical it is to ask devs to take accountability for low numbers and not ask the same of managers. Speaking of unethical, their sales tactics are horrendous. One must basically sell their soul to perform well there. ClassPass cares about the ends, not the means - get that sale at any cost - even if It means lying to prospective partners. For over a year partner dev folks were, mostly unknowingly, pitching people on rates they would never see, and while ClassPass has kind of tried to change the pitch to reflect the kind of payouts partners will really see, it hasn’t been enough. Now ClassPass is allowing their partner dev employees to offer cash incentives for signing up with ClassPass because they know they are a total scam, so instead of changing that they’ve opted for bribery. Avoid working here at all costs. It’s not worth your mental health. While it appears that ClassPass offers job security, it doesn’t. Instead, those in charge are looking to get even richer by selling the company to another company like Facebook or google, which means every job created in Missoula will be gone. Don’t get on the titantic. Just don’t.

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5.0
May 19, 2025
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Pros

culture, management, growth opportunity, support

Cons

constantly changing, feeling like things are running behind

1.0
May 1, 2025
Recommend
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Pros

There's some nice benefits, like ClassPass credits, good insurance, and remote.

Cons

First and foremost, if you're a POC, you need to stay far away from this place. There is absolutely no diversity, and majority of the sales org, including the leaders, are white women. The managers lack skill, and don't know how to sell or manage. They only became managers because of their connections or because they were there in the early days of ClassPass and stayed long enough to get promoted. Nothing based on merit or skill. The sales culture is very churn and burn. The retention rate is so low, and this company is like a revolving door. You become a "veteran" or senior employee if you have worked there longer than 4 months. They have extremely unrealistic goals for the sales org, and the leads are awful. And it's because the company is terrible, and doesn't invest in partner services or support, so gyms and salons tend to have a bad experience because the resources and support they have for them are abysmal. Not to mention the bad reputation that ClassPass has; if you call a lead that has been called before, you will get extremely frustrated owners. They will tell you that ClassPass reps are harassing them by constantly calling, but that is what you are taught to do as a rep. To wrap it all up, there is no diversity, incompetent leaders, and bad reputation.

7
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