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Every year worse than the last - Senior SMB specialist ClassPass Employee Review

1.0
Apr 19, 2024
Recommend
Business Outlook

Pros

They have a flexible time off policy

Cons

In 2019 this was an amazing company. Since the merger with MindBody and promoting people with little to no manager experience this has gone downhill. Sales management is largely made of a close group of friends in Montana that creates a bubble that prohibits growth unless you get into the inner circle. Team leaders are more worried about creating a non existent team culture over mandatory 30 minute meetings 4x/week than employee growth or performance. The sales cycle is short, however they have decided it is easier to have devs call the same accounts that have been reached out to for 8+ years than to invest in researching for new accounts. They do not provide any flexibility in the sale so you get people that have said no for 8 years getting pitched the same product. Territory assignments are based more on manager favorites than performance. Salary is low for the sales industry and while it is uncapped commission, you do not get any commission until hit 75% of quota. They recently lowered commission payouts by 20% without raising base pay so you no longer have incentive to sell above quota. Review cycles have more to do with company fit than performance. Ranking higher a mediocre sales person than a high performing rep that does not host trainings, buddy's, or play their weekly/monthly games. A big part of the review is acting like an owner (they do not give shares) which they define basically by how much money you sacrifice for the company to look better. Overall I belive the company is reducing employee experience to save money and make it look more appealing for Vista to sell the company.

Explore other reviews about ClassPass

5.0
May 19, 2025
Recommend
Business Outlook

Pros

culture, management, growth opportunity, support

Cons

constantly changing, feeling like things are running behind

1.0
May 1, 2025
Recommend
Business Outlook

Pros

There's some nice benefits, like ClassPass credits, good insurance, and remote.

Cons

First and foremost, if you're a POC, you need to stay far away from this place. There is absolutely no diversity, and majority of the sales org, including the leaders, are white women. The managers lack skill, and don't know how to sell or manage. They only became managers because of their connections or because they were there in the early days of ClassPass and stayed long enough to get promoted. Nothing based on merit or skill. The sales culture is very churn and burn. The retention rate is so low, and this company is like a revolving door. You become a "veteran" or senior employee if you have worked there longer than 4 months. They have extremely unrealistic goals for the sales org, and the leads are awful. And it's because the company is terrible, and doesn't invest in partner services or support, so gyms and salons tend to have a bad experience because the resources and support they have for them are abysmal. Not to mention the bad reputation that ClassPass has; if you call a lead that has been called before, you will get extremely frustrated owners. They will tell you that ClassPass reps are harassing them by constantly calling, but that is what you are taught to do as a rep. To wrap it all up, there is no diversity, incompetent leaders, and bad reputation.

7
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