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Delta Air Lines

Is this your company?

There are better opportunities elsewhere - Customer Experience Specialist Delta Air Lines Employee Review

3.0
May 9, 2023
Recommend
Business Outlook

Pros

Climatic experience when it comes to the first two months of training. Events are conducted to make you feel like you're included, but it is still a work-like experience to avoid being too comfortable. If you're of age, and want to relax and be in a desk-bound job, go for it.

Cons

Progression is NOT based on Performance Stats, it is based on Favoritism and Bias from the Supervisors and Managers. No matter how hard you work, or improve or avoid the wrongs, you will still be targeted and neglected for progression. It is a desk-bound job, hence you'll feel chained to your desk and the company will squeeze every ounce of effort from you to contribute for the company's benefit. Break is 30 mins, Smart Break is 18 - 22 mins, Lunch is 1 hr. If you exceed the time frame, it will be considered as a verbal warning. Minutes cannot be rolled-over to the next day. Strict utilization of statuses making it restrictive to have the freedom to move about and recharge. The only ones with flexibility are the seniors with other non-call related positions where you'd see them giggle and have fun instead of you. Despite applying Leave in advance, it will NOT be guaranteed due to the Seniority chart that the company practices. Urgent Leave will be considered as a Correctional Action to be taken.

Explore other reviews about Delta Air Lines

5.0
Jul 8, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Great benefits, love the flexibility

Cons

The pros definitely outweighs any cons

5.0
Sep 18, 2015
Recommend
Business Outlook

Pros

Awesome company to work for! Fun work environment, cares about employees, great uniforms, competitive pay, just an awesome company to work for! They are very flexible, you can live anywhere in the world you want, as long as your able to get to work when you need to be there!

Cons

At the end of the day, it is a very large corporation. So it is very easy to become just a "number" in the company. The flight attendant group is not unionized, so rules can change very often. Make sure your time management is impeccable, because you cannot be late for work AT ALL, and there aren't many acceptable excuses, even rain is not an excuse.

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Delta Air Lines Response
10y
Thank you for your review and recommendation of Delta. We work hard every day to make Delta a great place to work; it’s nice to hear how much you enjoy our company and our work environment. Our people and our culture are our most important competitive advantages and the direct relationship we have enjoyed with our flight attendants has served our people, our customers and our company very well. To that end, we have a strong open door policy that enables any employee to go directly to a leader with any concerns, and we have hundreds of flight attendants who are actively engaged in our business, providing feedback and working on solutions for their colleagues and our customers. At Delta, a consistent, reliable operation is one of the reasons our top customers come back to fly with us time and again. That makes employee reliability – being on time, every day, for your shift or your flight – especially important. We agree that having a fundamental understanding of the flight attendant role is important for our field leaders, and we also value diversity at all levels of the company. That’s why so many of our field leaders are flight attendant qualified and many still fly when their schedules allow. We appreciate your feedback and will be sharing it with our In-Flight team. –Wendy, Talent Acquisition Team
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