3 Years at Dunks - Shift Leader Dunkin' Employee Review

1.0
Dec 24, 2016
Recommend
Business Outlook

Pros

If you love Coffee and donuts, you can have all you want. Some of your regulars are really nice to converse with and great tippers Extra cash and spare change for little things before paycheck

Cons

-Dunkin donuts tries so hard to be a fast food drive thru without the proper equipment -NO chance in promotion, people quit before then and the always hire upper management externally. -Sandwiches BURN the workers -The workers that opener the store and the workers that close it are constantly at war -Extremely rude customers and one who will be super particular and have a fit if you can't remember her coffee which is a Extra large hot coffee with 12 milks, 3 creams, 2 sweet and low 1 shot of french vanilla and caramel swirl but they swirl goes in last but in a medium Latte cup with whip cream. -The managers and district managers are incompetent and the shift leaders actually run the store.

Explore other reviews about Dunkin'

5.0
Jul 1, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Great place to work for flexible hours

Cons

The pay was not the best.

3.0
Jun 28, 2026
Recommend
Business Outlook

Pros

Tips can be great in the morning, and the free coffee makes for a great pick me up.

Cons

Management can sometimes brush off issues when they're brought up directly, and there seems to be a severe disconnect between what the owners/franchisees want in the store and what management actually allows to happen, which can cause rifts on shift.

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