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      Dunkin'

      Part of Inspire Brands

      Engaged Employer

      Dunkin' reviews

      Shift Leader - Shift Leader Dunkin' Employee Review

      3.0
      Jun 20, 2017
      Shift leader
      Recommend
      Business Outlook

      Pros

      Job is not super hard. You just sell coffee and donuts.

      Cons

      Upper management gets all the benefits, bonuses, and good pay while the ones working in the store do it all and get nothing. Hours are not great. They rush you through your training. All of your hard work goes unnoticed. Always needing employees.

      Explore other reviews about Dunkin'

      5.0
      May 28, 2026
      Shift leader
      Recommend
      Business Outlook

      Pros

      good pay and good management

      Cons

      busy and sometimes rude customers

      3.0
      Jun 28, 2026
      Cashier
      Recommend
      Business Outlook

      Pros

      Tips can be great in the morning, and the free coffee makes for a great pick me up.

      Cons

      Management can sometimes brush off issues when they're brought up directly, and there seems to be a severe disconnect between what the owners/franchisees want in the store and what management actually allows to happen, which can cause rifts on shift.

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