Physically demanding, but enjoyable. - Customer Service Representative Dunkin' Employee Review

4.0
Nov 2, 2012
Recommend
Business Outlook

Pros

Fast paced environment that keeps you on your toes constantly. There is always something to do and someone to help. Once you get the hang of it, working at Dunkin' really creates a "team" environment.

Cons

Customers can be difficult at times, but patience is key. Scheduling can also be difficult at times, but most managers are willing to work with you.

Explore other reviews about Dunkin'

5.0
May 6, 2026
Recommend
Business Outlook

Pros

Awesome culture, coworkers/ team mates

Cons

Consistency of Hours or availability

1.0
Jun 13, 2026
Recommend
Business Outlook

Pros

Every once in a while you are granted a 15 minute break

Cons

There are significant concerns regarding management’s leadership and communication practices. Employees often receive criticism in a manner that feels disrespectful rather than constructive, and support from management is limited despite high expectations placed on staff. Professional boundaries are also a concern, as discussions between management and employees about employees occur inappropriately among coworkers. Greater emphasis on respectful communication, employee support, and professionalism would help foster a more positive workplace culture. They also promise pay, after employees were not paid correctly management basically state “too bad I can’t fix it” even though that is illegal in the state of VA.

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