A great first job experience! - Customer Service Representative Dunkin' Employee Review

3.0
Aug 4, 2013
Recommend
Business Outlook

Pros

This job was great because the worst mistake you could make was producing a bad coffee.

Cons

The hours can be tough to manage.

Explore other reviews about Dunkin'

1.0
Jun 13, 2026
Recommend
Business Outlook

Pros

Every once in a while you are granted a 15 minute break

Cons

There are significant concerns regarding management’s leadership and communication practices. Employees often receive criticism in a manner that feels disrespectful rather than constructive, and support from management is limited despite high expectations placed on staff. Professional boundaries are also a concern, as discussions between management and employees about employees occur inappropriately among coworkers. Greater emphasis on respectful communication, employee support, and professionalism would help foster a more positive workplace culture. They also promise pay, after employees were not paid correctly management basically state “too bad I can’t fix it” even though that is illegal in the state of VA.

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