Good products - Bad management - Account Manager Elsevier Employee Review

2.0
Oct 15, 2015
Recommend
Business Outlook

Pros

The company has great products and some enthusiastic and knowledgeable people who work there (many don't last though being either pushed out by incompetent management or burnt out)

Cons

Bad management. NO recognition of hard work. Executive management is not aware of individual employee contributions, blindly replies on next down level management (VPs) feedback and completely dismisses lower level employees direct feedback. Many of the directors and VPs claim credit for their employees achievements (mid-level management won't share your successes) but point blame towards direct reports whenever anything is not as expected or targets are not met. Perks and awards are not distributed fairly. No clear path for growth or promotion. Instead of promoting within and retaining talent executive management prefers to hire from outside, often ending up hiring people who have no clue what Elsevier customers are looking for.

Explore other reviews about Elsevier

5.0
May 11, 2026
Recommend
Business Outlook

Pros

Industry leader Great benefits Incentive trips Invests heavily in its employees

Cons

Processes can be burdensome and clunky at times

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Elsevier Response
1mo
Thank you for this balanced and thoughtful review. We're glad to hear that our benefits and investment in people are making a positive impact, those are commitments we take seriously. On the process feedback: Leadership is actively reviewing operational workflows, and the advice to listen more closely to employee feedback is something we're holding ourselves accountable to. If you're open to it, we'd encourage you to bring specific examples forward through your team or people and culture contacts. Change is most effective when it's grounded in the real experiences of the people doing the work, and that means you. Feel free to reach out to us at elseviergdrev@elsevier.com to provide more information Thank you for staying engaged and for caring enough to share this. It matters.
4.0
Jun 20, 2026
Recommend
Business Outlook

Pros

-Great company -Team has talented, experienced account managers and product experts who know the territory well

Cons

West team management is heavy on micromanagement and sets unrealistic territory targets without rep input — high turnover, and long tenure in company seems to shield this manager from accountability and growth

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