Great employees, facilities, poor upper management - Massage Therapist Equinox Employee Review

3.0
Nov 21, 2013
Recommend
Business Outlook

Pros

Equinox attracts really stellar people. I worked as a massage therapist in the spa, but made friends in every department. It really felt like a tight-knit, loving family. We really took care of each other. Even many of the members felt like a part of the family. Plus, the free gym membership and yoga/fitness classes can't be beat...and there's so much eye candy! I'd pay for an Eq membership.

Cons

Management is the worst. Our club was a revolving door, managers coming and going every few months. It takes ages for anything to get done. My pay was late once due to a payroll error and it took them almost a week to fix- zero sense of urgency when it comes to taking care of their people. Very little employee appreciation = very high dissatisfaction and turn over.

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5.0
Feb 10, 2026
Recommend
Business Outlook

Pros

good benefits even for part time employees

Cons

hard to get a raise on your hourly wage

5.0
Jul 5, 2026
Recommend
Business Outlook

Pros

Free Equinox membership. Easily one of the biggest perks. You get access to a premium gym that normally costs hundreds of dollars per month. Health and fitness environment. You're surrounded by people interested in wellness, and many coworkers are into fitness. Customer service experience. Great resume builder if you're moving into hospitality, sales, banking, or corporate roles. Professional atmosphere. Equinox expects a polished appearance and high-quality service, which can help build professionalism. Networking opportunities. Members often include business owners, executives, and professionals in West Palm Beach. Relatively straightforward work. Most duties include greeting members, answering phones, checking members in, updating accounts, and keeping the lobby organized.

Cons

Pay is relatively low compared to the expectations and cost of living in South Florida. Many employees cite compensation as a downside. Can't call out sick.

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