Pros
An extremely clean and well-maintained work environment. Pay was great. Free use of gym when not working. This an expensive gym to join, so a lot of the customers are doctors, lawyers, etc. Great tips. The clients were wonderful and I became friends with many outside of work. Housekeeping staff wash all the used linens - wonderful!!! The spa was a nice, serine space. Low stress when management wasn't present. Discounts on classes, services, and store. Coworkers and management were great about swapping schedules, etc if something came up. Never had an issue needing a day off. If you are an aggressive, A-type personality who has no shame about making a sale's pitch - you would do really well here.
Cons
A few coworkers were extremely nice, but many employees were very clicky and territorial about their clients and working space. Manger turnover was frequent and inconsistent. It takes time and patience to build up enough regular clients to fill a day's schedule - and until you do - management would try to micromanage you to cold-call previous clients for bookings and hit the gym floor to do *unpaid chair massages. I was a massage therapist, *not a salesmen. If you are constantly bugging members to come in for a massage - those people are going to start avoiding you because they are going to expect a sale's pitch each time they see you. Management does not understand/care about this. Sales goals were posted each month and each month become more and more demanding. Everyone wants a nice paycheck, and I don't need an aggressive manager to micromanage me into telling me to "go get new clients". Management should come up with ideas of how to bring in new clients - not the people doing the actual, physical work. Inconsistent rules. For example you would be told you couldn't schedule your own clients on the computer - they needed to be booked through the front desk. But, then the front desk would make a mistake in what service was requested or delay the booking because they were too busy. Then, the massage therapist would start to take back control and book clients themselves and management would say nothing until something went wrong - then the "rule" would be reinstated.