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European Wax Center

Engaged Employer

Guest Service Associate - Guest Service Associate European Wax Center Employee Review

1.0
Aug 27, 2017
Recommend
Business Outlook

Pros

Hourly pay was an average $9 an hour plus a measly 2% commission. If you don't mind rude/some low class guests, upselling guests $600 wax packages to "help them save," abusive management, and hardly talking to your coworkers, then you'll be fine.

Cons

In all my 3+ years of working in customer service/sales, I have never had a more negative experience. I have gotten along with almost all of my coworkers in the past, exceeded sales expectations, and made a connection with the customer, but this job was out of my hands. Management was extremely rude, the coworkers were supposedly "all a family," but they would lie behind each other's backs and talk poorly of one another. It was not a positive environment to be around. Guests were rude and coworkers were embarrassingly rude in a passive aggressive way. Guests would literally spend hundreds of dollars on waxing. That gives you somewhat of an idea of what the guests prioritized on. The allotted turn over time for an employee there was roughly about 3 months. Overall, an awful experience that I severely do not recommend to ANYONE.

Explore other reviews about European Wax Center

5.0
Apr 15, 2026
Recommend
Business Outlook

Pros

I feel valued and taken care of.

Cons

Guests try to take advantage of the waxers

2.0
Jun 22, 2026
Recommend
Business Outlook

Pros

Great coworkers, supportive team environment, loyal clients, and valuable opportunities to develop professional skills.

Cons

I’d like to raise some concerns about communication and fairness. We are asked to communicate everything, yet often our messages go unanswered or are met with a negative attitude. There is also a sense of favoritism in time-off approvals. Last-minute scheduling changes have disrupted my plans due to lack of notice. I’ve been incorrectly scheduled due to miscommunication, and I’ve had intense shifts without reasonable breaks. Additionally, our manager consistently arrives later than anyone, often when clients are waiting to pay, yet she gives attitude to others for minor delays. On top of that, product management is often last-minute. We run out of supplies like products, creams, or paper, and it only gets addressed when urgent, forcing us to scramble between rooms. I’m bringing these concerns forward because I hope for a more consistent, supportive, and equitable work environment for all of us.

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