Guest Service Associate - Guest Service Associate European Wax Center Employee Review

Training was good. Was able to learn alot about skin. Was able to move up to trainer. Regular clients kept us busy. Made long-time friends.

Workplace full of women can get messy.

Great coworkers, supportive team environment, loyal clients, and valuable opportunities to develop professional skills.

I’d like to raise some concerns about communication and fairness. We are asked to communicate everything, yet often our messages go unanswered or are met with a negative attitude. There is also a sense of favoritism in time-off approvals. Last-minute scheduling changes have disrupted my plans due to lack of notice. I’ve been incorrectly scheduled due to miscommunication, and I’ve had intense shifts without reasonable breaks. Additionally, our manager consistently arrives later than anyone, often when clients are waiting to pay, yet she gives attitude to others for minor delays. On top of that, product management is often last-minute. We run out of supplies like products, creams, or paper, and it only gets addressed when urgent, forcing us to scramble between rooms. I’m bringing these concerns forward because I hope for a more consistent, supportive, and equitable work environment for all of us.