Good benefits but unrealistic expectations from leadership - American Express Customer Service Experian Employee Review

2.0
Apr 25, 2026
Recommend
Business Outlook

Pros

Holiday pay, good overtime pay, PTO accrual is good starting out

Cons

Leadership doesn't care about you and ridiculous expectations, thinks you can survive is a skeleton crew but then management gets upset when we dont meet goals, I definitely do NOT get paid enough to talk to these rude customers

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Experian Response
1mo
Thank you for sharing your feedback and for your time at Experian. We’re glad to hear that benefits and time‑off offerings were positive aspects of your experience. We also appreciate your perspective on leadership expectations, as feedback like this helps inform ongoing discussions about how we support our teams and deliver sustainable workloads.

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5.0
Jun 4, 2026
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Pros

Great environment and people management is amazing

Cons

None that I can think of

1.0
Jun 10, 2026
Recommend
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Pros

Decent salary & benefits, monthly no internal meeting days

Cons

Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

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