Supportive team with a need for better follow-up - Customer Service Representative (CSR) Experian Employee Review

5.0
May 5, 2026
Recommend
Business Outlook

Pros

Great Supportive team Caring and professional

Cons

Should follow up with previous employees who should be given another chance

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Experian Response
1mo
Thank you for sharing your experience and for the many years you contributed at Experian. We’re glad to hear that your team felt supportive, caring, and professional. We also appreciate your perspective on staying connected with former employees. Thank you for your feedback and for recommending Experian.

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5.0
Jun 4, 2026
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Pros

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Cons

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1.0
Jun 10, 2026
Recommend
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Pros

Decent salary & benefits, monthly no internal meeting days

Cons

Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

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