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      Experian

      Engaged Employer

      Experian reviews

      Customer service - Customer Support Experian Employee Review

      5.0
      Apr 11, 2025
      Customer support
      Recommend
      Business Outlook

      Pros

      1. Solve complex problems quickly 2. Customers can send questions and queries 3. Face to face conversation 4. Like email and chat support 5. Social media users can share information about product and service

      Cons

      Trends change over time , the younger generation typically prefers texting over a phone conversation 2.live chat customer is faster than email 3. It’s a more expensive customer service 4 . Your articles need to stay up to date information 5. There is no individual approach

      Explore other reviews about Experian

      5.0
      Jun 16, 2026
      Software developer
      Recommend
      Business Outlook

      Pros

      Great work culture! Everyone is welcoming. I really like the work-life balance.

      Cons

      There are really no cons that I can think of.

      avatar
      Experian Response
      2w
      Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
      1.0
      Jun 10, 2026
      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Decent salary & benefits, monthly no internal meeting days

      Cons

      Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

      1
      avatar
      Experian Response
      2w
      Thank you for taking the time to share your feedback. We’re glad to hear that compensation and certain aspects of the work environment have been positive. At the same time, we’re sorry to hear about your experience and appreciate you raising these concerns. Creating a workplace grounded in respect, fairness, and accountability is essential, and feedback like yours is important as we continue to reflect on how we support our people and reinforce a positive and inclusive environment.
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