Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Experian

      Engaged Employer

      Experian reviews

      Customer Care Professional II - Customer Care Professional II Experian Employee Review

      3.0
      Mar 12, 2016
      Customer care professional ii
      Recommend
      Business Outlook

      Pros

      Company does a lot of cook outs, picnics, drawings for lots of things; friendly atmosphere. Options for benefits are very good; wonderful benefits. Pay raises are said to be few and far between, however;

      Cons

      Expected to sell even when candidates are told they are going to customer care; calls can be stressful and you don't get much time to take a breath if you need a few minutes; escalation calls are sometimes referred back to you, even if your call qualifies for escalations, though a lot of esc. agents are very good at helping you problem solve or tell you what can be done/coach you on the calls; info program for agents is not very user friendly/out of date.

      Explore other reviews about Experian

      5.0
      Jun 16, 2026
      Software developer
      Recommend
      Business Outlook

      Pros

      Great work culture! Everyone is welcoming. I really like the work-life balance.

      Cons

      There are really no cons that I can think of.

      avatar
      Experian Response
      2w
      Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
      1.0
      Jun 10, 2026
      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Decent salary & benefits, monthly no internal meeting days

      Cons

      Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

      1
      avatar
      Experian Response
      2w
      Thank you for taking the time to share your feedback. We’re glad to hear that compensation and certain aspects of the work environment have been positive. At the same time, we’re sorry to hear about your experience and appreciate you raising these concerns. Creating a workplace grounded in respect, fairness, and accountability is essential, and feedback like yours is important as we continue to reflect on how we support our people and reinforce a positive and inclusive environment.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Experian jobs | Experian salaries | Experian benefits | Experian interviews | Experian conversations
      Experian reviewsExperian Customer Care Professional II reviewsExperian review