Pros
Breakfast, birthday cakes, bonus every 6 months. Office is beautiful.
Cons
Bullying culture! You better run away unless you want to go back to pre-school. Very bad and poor management. Tyrant supervisor constantly tells her staff she's the boss and allows herself to do whatever she likes: playing music in her headphones, typing on her phone all day, taking pictures while we're working, friends coming over, taking free time-off. Supervisor doesn't help agents, doesn't take any escalations, lies a lot and pretend to be the supervisor you can trust. Haha! Manager in Lisbon is inexistant. HR too! Horrendous trainings. Agents crying every morning because of tyrant supervisor mentioned above. New targets unreachable! No investment in any members of the team who actually work hard. You will only progress if you throw other members of your team under a train. You will not progress here and salaries are not industry standard.
