The downside of working in this department is the terrible customers you have to assist. I never in my life have been spoken to like I was in this position. I am called the B word by a customer or two or three every other day and this is coming from someone with a high customer satisfaction score. When you have a bad customer, you don't just get off the phone with them and be done. You will more than likely be stuck with that customer for 1-2 weeks. You cannot just get up and use the restroom either, you get two 15 min breaks in your day to do so. If this company had a better clientele, customer service would be so much easier. You are literally better off working at a fast food restaurant, you will get paid more and you can use the restroom. No one deserves to be cursed out everyday by rude customers. No one deserves to be cursed out because you cannot give them a promo code or free shipping, this will be your day to day. The only thing you will be doing is talking to customer's on the phone, there is no variety in this position. I worked retail and this is the worst job I ever had.
