Customer Service runs on toxic positivity - Customer Service Advisor FARFETCH Employee Review

1.0
Jul 17, 2021
Recommend
Business Outlook

Pros

-Paid training period -Employee benefits -Equipment provided

Cons

-Terrible customers from all over the world -Ridiculous KPI expectations and adherence policy -Management will ignore harassment and abuse that advisors receive -Not enough advisors to service the worldwide market -Internal departments are often rude and offer no help -Favoritism runs rampant as management allows certain advisors to flood the Slack chat with nonsense which leads to advisors asking for help to go unnoticed -The company "values" are often used in a cult-like way -Overall negative work environment

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FARFETCH Response
4y
Hi, thank you so much for sharing your thoughts with us. We're very sorry to receive your concerning feedback. We take every report of harassment seriously and are committed to supporting our people through our speak-up channels and anti-harassment committee. We often receive positive feedback through Glassdoor and our annual employee survey about our inclusive and supportive environment and our team spirit, so we're very sorry to hear that this was not your experience with us. We'll continue to work hard to provide our people with a truly revolutionary journey with us, making sure they feel happy and supported.

Explore other reviews about FARFETCH

5.0
Jan 8, 2026
Recommend
Business Outlook

Pros

Amazing culture, managers, trainings, salary increases, and benefits.

Cons

Constant layoffs, rough customers at time, but nothing much more.

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FARFETCH Response
4mo
About your constructive comments, we appreciate them, and we will consider them. Let’s continue building the future of Farfetch, together.
3.0
Apr 27, 2026
Recommend
Business Outlook

Pros

The people and company culture used to be great.

Cons

Company was sold and everything went down hill. No room for growth.

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