Worst place to work - Technical Support Expert Fortinet Employee Review

1.0
May 3, 2022
Recommend
Business Outlook

Pros

You can work on stat holidays and then use day off afterwards

Cons

- working in Fortinet TAC sucks 1. Lack of proper training. 2. Way understaffed 3. Workload is way too much for on engineer 4. Managers want you to work like animals here. 5. Job cam actually affecr your health ( too much stress). Getting 8 calls and total 8 tickets a day, then from previous day tickets as well. You have to manage lot off SLA’s. 6. Everything seems to be buggy. Customers are really frustrated on products other than Fortigate. 7. TAC teams for fct, faz are all the same. 8. Only come here if you are not able to find a job anywhere. 9. Wont have time to do labs or recreate customers environment so engineer will take insults from customers. And managers seems to be fine with this. 10. Managers take calls and tickets hoping to show some sympathy. ( Do your job and hire more people) 11. By the end of day you will be sucked up, You will feel like life has been drained out of you. 12. Dont accept an offer from fortinet tac. they will make you work 24 hours ( not an official statement but they will keep pushing work towards you so you will have no choice) 13. Wont ask you to do overtime ( they will have to pay but it’s pretty normal you are working after hours) 14. Fortinet keeps on releasinf products without proper testing ( so many bugs) 15. Managers will prefer to hire people from their own race. (Check fortigate TAC team )

Explore other reviews about Fortinet

5.0
Jun 15, 2026
Recommend
Business Outlook

Pros

- On target OTE and uncapped commissions - Great overall work culture - A lot of cool Field marketing events - Ability to expense dinners, entertainment, gifts for clients - Great company vision and a broad security fabric portfolio with several third party validations for a well-known cybersecurity brand makes it easy to sell and be successful.

Cons

- New business quotas are the same for every seller at least on my team, who all have very different territories, some with more white space heavy accounts that can be much more challenging to hit quota compared to other territories. Quotas went up by 20% from previous year. - Too many internal systems to navigate - processes and sales enablement tools could be more efficient - You can be the top performer in your US sales segment, and still not make it to President's Club because of the way it's structured - competing against different segments and only top 3-4% get to go each year. Rewarding top performers in general is an area needing improvement in my opinion.

2.0
Jun 9, 2026
Recommend
Business Outlook

Pros

Solid, stable, predictable. Most people are out of the office by 4 or 5 pm. Life is easy and expectations are low.

Cons

Little support for marketing. Fortinet has too many products and too many product lines - and every product owner is fighting for attention of sales. The company is firmly wedded to it's hardware roots. Fortinet has not invested in internal systems. Reporting is awkard and cumbersome, and adaption on enterprise AI is still a long ways off. There are no women in senior roles.

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