Pros
Is a good place to learn, every day you will have a new challenge My colleagues were amazing If you want to get Fortinet certificates, you will have access to vouchers
Cons
- no career plan, if you try to apply for other internal positions you will never be successful, I heard from my manager that they prefer to hire someone from outside that allows you to move. -a really stressful job, you are like a fireman putting out the fire, people only call to ask for help, and most of the time you will not have time to test, analyze, or to do real troubleshooting, because every problem is the most important one. -Some customers are rude and will threaten you poorly -Some customers don't have any IT background, are you will be talking with doors -The Portuguese TAC is like an island, isolated from the rest of the company, you will only meet other people at the Christmas dinner, and you will never be invited to any event in the company, to tech event outside, nothing -You will never get any training from other vendors, cloud, etc -Dont believe in company promises