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      Foundever

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      (Exeter Sitel) Wouldn't recommend to my worst enemy - John Lewis Technical Support Advisor (CSA) Foundever Employee Review

      1.0
      Sep 10, 2017
      John lewis technical support advisor (csa)
      Recommend
      Business Outlook

      Pros

      - pays weekly - will hire anyone (literally anyone) - fully paid training - the job is (in theory) easy

      Cons

      - terrible pay - managers who vastly underqualified and have no respect for the advisors - long hours and short breaks - disgusting shared headsets and hot desking - rubbish progression prospects (even for an overqualified graduate) - customers will make you cry and/or raise your blood pressure to unhealthy levels - you'll get told off if you spend too long (i.e. over 4 minutes) in the toilet during your shift - no premia for working weekends/bank holidays - very difficult to book holiday - they won't even give you a reference when you finally escape to another job

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      Foundever Response
      7y
      We understand that the role can sometimes be demanding and we make sure to ease this for all employees wherever possible. This could be anything from engagement outside of the day to day role or perhaps a session on stress management or an exercise class. In terms of booking holiday, we have since made positive changes to the systems and how this is booked. References can be requested from ourselves at any time and will be provided from the HR department. Should you feel that you wish to discuss any of your points further, please do get back in touch on: 01392 889200, where we will be happy to chat with you.

      Explore other reviews about Foundever

      5.0
      May 29, 2026
      Financial representative
      Recommend
      Business Outlook

      Pros

      7 week training to get a person ready to go into production.

      Cons

      Work hours depends on clients needs. So hours may vary.

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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