DO NOT WORK AT SITEL!!!!! - Customer Service Representative Foundever Employee Review

1.0
Oct 15, 2017
Recommend
Business Outlook

Pros

No pros to add because this company is disgusting, no value to humanity and HR does not help.

Cons

They have racist employees who make racist jokes on Facebook and try to make excuses. You need to be friends with the management team to get higher up They lie in the recruitment process. Promised 2 weekends of per month but actually you work months on months with out weekends. The schedules are terrible. One of the collegess jumped from the 6 Floor ( canteen area) and died. They told us not to talk about it. They say “people first” but it’s actually “people last” When we moved the the current building we had no facilities, the building was a contrustion site, had electrical wires hanging from walks and cellings. some of us had to do training to new employees in a room where the room was basically being constructed from scratch, it was hot and dusty, wires hanging from the ceilings and no Air con.

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2.0
Jun 10, 2026
Recommend
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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