Great company held back by poor management - Customer Service Representative GSK Employee Review

3.0
Mar 31, 2024
Recommend
Business Outlook

Pros

Flexible, hybrid work options Annual bonus based on company performance Nice benefits package

Cons

Leadership is cold and unapproachable with big ego Productivity expectations require work to continue at home, long into the evening hours. Rampant nepotism and cronyism involved in hiring and advancement.

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GSK Response
2y
Thank you for taking the time to tell us about your experience – your feedback is very important to us. We want GSK to be a place where everyone can be themselves, and where diversity is embraced and celebrated. We would like to know more about your concerns so we can investigate further. Please contact us via our Speak Up channel https://gsk.i-sight.com/landing-page/

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5.0
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Recommend
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Pros

WLB, talented and nice coworkers

Cons

constant reorganization, initiatives, issue with retaining talent

1.0
Jun 24, 2026
Recommend
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Pros

Not a very hard job

Cons

AI first even if it cost hundreds their jobs All internal management positions are filled by nepotism

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GSK Response
19h
Thank you for sharing your experience, we take your feedback seriously. We can only achieve our goals if everyone feels they have the opportunity to thrive.
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