Horrible - Customer Service Representative HCLTech Employee Review

1.0
Nov 16, 2017
Recommend
Business Outlook

Pros

Good hours to work. Good work life balance.

Cons

Taking 60+ calls a day from angry customers with 20 seconds inbetween. Expected to have great survey results when you're being worked to the bone. Myopic managers putting you on glide paths or pips in the middle of the month when you've had no previous poor performance. Cliquey management, progressing is some sort of popularity contest. Ridiculously unhelpful managers getting awards! Lol! General horrible atmosphere in the office.

Explore other reviews about HCLTech

5.0
Mar 16, 2026
Recommend
Business Outlook

Pros

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Cons

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

4.0
Jun 25, 2026
Recommend
Business Outlook

Pros

Competitive space for technologists that enjoy working with others

Cons

Historically offshore is treated poorly

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