Lack of direction and communication - Member, Technical Staff HCLTech Employee Review

HCL had won the bid from another IT company after the contract had expired. A lot of good techs and mangers had left shortly afterwards,due to the many misdirection of HCL.To much micro management. I am unable to communicate with just about any type of management. (Possible language barrier). Very seldom are responses made by email in a timely manner. Closing tickets everyday is a high priority, completed or not. it's amazing how much time is wasted re-opening ticket when they should have never been closed in the first place. The service that HCL is providing is horrible compared to what the service was before they came aboard. There is a constant complaint from the customers that are being served " What happened to the IT department? Do they even know what they are doing?".