Could be a great company, new management isn't aligned with company culture - Coordinator Hilton Employee Review

2.0
Feb 16, 2011
Recommend
Business Outlook

Pros

The pay is pretty good, headquarters in VA are beautiful, real effort to have employee events at least once a month, good benefits and overtime paid.

Cons

Where do start...In general the management is good, however they were chosen for their strategic capabilities and I don't think there was any thought to making a culture fit. It is very much a man's world, diversity policies are so-called supported in paper, but not practiced in reality. If you are mistreated by a manager, you cannot go to Human Resources because they are on the manager's side. You cannot go to your manager's manager because they are friends, don't want to lose their job and if you work for a senior executive, there IS no other manager :) So you must remain silent and just leave. If you want to keep your job, come in, stay quiet, do your job and leave every day. Don't expect anyone in management to care about you, your career or growth. They let go recently of a lot of their long term employees.

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5.0
Apr 27, 2026
Recommend
Business Outlook

Pros

Good managers and employees, Hilton family pricing

Cons

Very slow location in Houston

2.0
May 14, 2026
Recommend
Business Outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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