Pros
+You are recognized if you are an achiever. The Live Support floor supervisors are very sincere, supportive, and care about their staff. They are only promoted from within the company. +You will learn a lot working here. At times, they will hire people without industry backgrounds and give them a chance to shine. I was one of those, and it really turned out wonderfully. +Live Support work is a good way to learn how to communicate with people, even if you're not a social person. You will meet lot of folks and learn lots about people. +The environment is actually pretty free form. Provided that you give good support to your customers, there aren't really any scripts that you necessarily have to follow (aside from closings and greetings and your manners that your momma should have taught you). The company is relatively flexible on how you communicate with your customers. +Opportunities for advancement. They are definitely there! Expect to have to put forth personal effort to advance, though, especially if you're wanting to advance from Live Support to a more technical department. You have to show them how much you want it to impress them. +Free meals. +Really Cool Game Room (in Austin) +No dress code. (don't wear PJs, keep your shoes on) +Up to 3 weeks of Paid Time Off per year.
Cons
-The environment changes rapidly. It can be a bit jarring at times. -The compensation is not up to par with industry standards. It's definitely not minimum wage, definitely not McDonald's. There are worse things you can be doing for sure, but you will make less here than you would at other hosts.