Pros
Lax dress code, free (kinda gross) lunch, good craft beer on fridays, box wine on wednesdays, once a week (short) chair massage
Cons
There is so much to list. The workload expected of you is just heinously high. Yet alone the fact that you must also get good ratings, which is hard because queue times are always awful. Youre gauged only by those two metrics: how much calls/chats/tickets you can do and your rating. Everything else, including tenure is out the window. You're expected to know so much about so many things, from their (very broken) billing system, to SSL troubleshooting, Wordpress, DNS knowledge, they want you to know EVERYTHING, yet you're lucky to get $10 /hr [at L1] for it. The path to getting promoted is so broken, especially because most basic promotion paths have been completely axed, or being outsourced. This place is going down the tubes. They're hiring temp workers who dont know anything and work at low wages, the temp workers make many, many tickets, and then they outsource the ticket jobs to India. Not only that, you go through more supervisors than you'd expect. After several years of employment, I've had more supervisors than I care to count. The only supervisors that get to stick around are total Yes Men. Look for a job where someone cares about you.