Pros
-Respectful coworkers -Competitive Pay -Sales Incentive -Free lunch (at my time of employment) -Good benefits (one of the few things I miss)
Cons
I can list a ton of things but I will keep it short. At first, it was great working there as I never had IT experience of any sort so I appreciated the opportunity. However, after working there long enough I could see the flaws in the dynamic. This is just my personal experience so please keep this in mind. -Pay- The pay is low compared to other entry level IT jobs which give you less work to do -Amount of work- When I was hired, I was hired on as a technical support agent that takes calls, fixes websites, and that's it. However, they were too focused on sales and required you reach a certain amount of sales each paycheck or you died...or something. I always barely made it or was just barely under the range they liked that they let it slide. They had a sales department at first which was awesome and helped with the work flow since you could just transfer people to them. When they got rid of the department, sales was on us. I know to walk out the door if I have a job that pulls this again. -Promotions- -As mentioned above, this is my personal experience so others would probably disagree with me on this, or just had a different and luckier experience. So I was there 3 years and never got a promotion. I was constantly told that I was so smart, knowledgeable, great with customers bla bla bla and that I would be a great L2 support agent. My only "issue" was that I wasn't the best sales person. When I'd ask for the opportunity to be a L2 agent, I would never get the position and someone else less trained than myself would get the position. That could be my opinion, but there were some L2 agents that would ask me questions so...it made me wonder. In general if you were up for promotion you would be required to work the higher queues which should be illegal if it is not already. -Write ups -This might be more of a me problem as I never talked to old coworkers about this. As a rule in the employee handbook, you would have 15 minutes to deal with a customer's problem and if you didn't solve it, you send them to the next level of support. I had done this midway through my time there and would either be yelled at by the agent that got the customer, or get a write up. This is the only job I've had where someone has a problem doing their work that they agreed to when agreeing to be a higher level of support. Do. Your. Job. People! Another dumb write up was a time I had to take an emergency phone call. My supervisor said not to take it and I ignored him because duh....it's an emergency. -Bathroom breaks- -Another issue that may be more of a me problem, but after talking to a therapist (yes...got to that point at one time) I was told this is considered a normal issue. We would be provided with 15 minutes a day to walk away from the computer to do your business and get back to work. Sounds easy right? Nope! What they don't put in to account is the time to get to the bathroom, any lines, and so on. This 15 minutes could be used for anything so what if grandma called and is in the hospital but oh you still have to do your business before she happens to call? Time to get a write up for taking the call and peeing! This got to the point where a couple people I knew there would wear depends...very gross. I really hope this changed.