Make reservations and handle any escalations. - Guest Service Specialist Hyatt Employee Review

2.0
Aug 4, 2016
Recommend
Business Outlook

Pros

Flexible schedule. People are nice. You get 12 free nights a year. Commissions. You can be a remote agent. Great managers.

Cons

It's a phone job. You sometimes feel like you can't breathe because of back to back calls. You have to offer a Hyatt Credit Card to almost every caller. People who get upset and ask for a manager are given to you. If they still don't feel your responses for sufficient you can transfer them to the next "manager". Promoting up sometimes feels like a pay cut since you can make more on the phones.

Explore other reviews about Hyatt

3.0
Jun 10, 2026
Recommend
Business Outlook

Pros

Great work environment, team was helpful and really nice, workload wasn’t overwhelming

Cons

Didn’t feel super included on the team as a contractor, expectations were consistently unclear, they tell you it’s temp to perm, but could be years before a permanent role is available

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