Pros
Hyatt is a fantastic brand with beautiful hotels. Twelve complimentary nights a year. Medical, dental, 401k. Love the Hyatt guests and travel/hospitality is a fun industry. Customer contact center has the potential to be great, even though falling far short.
Cons
Call center leadership is very poor and appears nonexistent while you toil away on the phones. Extremely low wages and a meager incentive plan that is very difficult to achieve. Part of their incentive program is based on a little token system where you earn tokens. You can't just cash in the tokens, no... You have to take the tokens and play the most outdated DOS video type games (worse than 80s Donkey Kong) on your own time of course. From there you can earn something with the points from the games, not cash though. Not even sure what they earn. Give people really money incentive, not games and "tokens" and time wasters. No one has time for this. The set up makes you feel like you're an 18 year old flunky. You will be spoken to like a child being scolded and you are never meeting standards. They will never celebrate your successes (oh, except with random "tokens" I guess). Expect them to "pick on" your weak areas on the few occasions someone will actually "coach" you. And they won't offer any solutions on their end, they expect you to fix it while you're taking back-to-back calls 8-10 hours a day. Interaction with "leadership" is rare and negative. Call center leadership needs a complete overhaul, dysfunctional would be a kind description. If you have a shred of self respect, you will find it difficult to work here. No matter whom you are, your age, your experience and all the great things you can bring to Hyatt, in the end this place will beat you down and make you feel badly about yourself.