My perspective of Hyatt - Front Desk Agent Hyatt Employee Review

5.0
May 21, 2014
Recommend
Business Outlook

Pros

Great learning opportunity of the hospitality industry, decent compensation and great benefits. In the position I am in now, I am learning almost everything there is to know about running a hotel. Despite the fact that it technically an entry level position, I am still learning so much and have access to so much information in the form of reports, training, other departments and management

Cons

The Food & Beverage department has a lot of opportunity in the way employees treat each other. Before transferring to where I am now, I started in F&B and it was one of the worst "co-worker" experiences I've ever had. Most of my co-workers had very little respect or empathy for each other or the guests. However the department I am in now is much different and they seem to strive to make sure everyone is happy and content with their job :)

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Hyatt Response
12y
Thank you for the feedback. We appreciate your candor and recommendations. As we strive to remain a great place to work, we certainly understand you may cross paths with some that may not be living up to this. For that, we apologize.

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5.0
Jul 6, 2026
Recommend
Business Outlook

Pros

Fun communicating with guests and colleagues

Cons

Not any cons to be honest

5.0
Jun 30, 2026
Recommend
Business Outlook

Pros

Great management Awesome hotel benefits No mircomanagement Great remote experience

Cons

Mass layoffs was a huge issue as that is why I am no longer with the company.

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