3.0
Jun 21, 2010
Former employee
Chantilly, VA
Recommend
Business Outlook
Pros
It is a well known marketable brand that "ideally" values the customer. They do have a high standard that excels above their competition and they drive home that level of service.
Cons
It feels as if sometimes they leave their employees behind when dealing with their high level of service and sometimes get out of touch with their guest needs based upon practices that they have been trying to implement.