Laid off and replaced by ai - Guest Service Agent Hyatt Employee Review

1.0
Jan 7, 2025
Recommend
Business Outlook

Pros

The job was fantastic, flexible, and easy

Cons

It no longer exists because they replaced us with AI

Explore other reviews about Hyatt

5.0
Jun 30, 2026
Recommend
Business Outlook

Pros

Great management Awesome hotel benefits No mircomanagement Great remote experience

Cons

Mass layoffs was a huge issue as that is why I am no longer with the company.

2.0
Jul 1, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Available for overtime if need be

Cons

Poor management, gossiping work culture

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