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      Inkitt reviews

      BE Careful - Customer Service Specialist Inkitt Employee Review

      1.0
      Jun 25, 2019
      Customer service specialist
      Recommend
      Business Outlook

      Pros

      They let you have plenty of remote work

      Cons

      Salaries are below the job market value. They don't have any onboard training. The CEO questioned my belief system and said I won't be able to do my job because of my beliefs. They appear to be friendly during the trial session but then don't have any team management skills. The CEO mistreats his employees with unclear feedback and negative daily comments.

      avatar
      Inkitt Response
      6y
      Hi! Thanks for your review! We are happy to hear that you appreciated our forward-thinking in terms of remote work :) We encourage a culture of open feedback, and are grateful that you took the time out to provide us with that. The more feedback we get, the better we can adjust our style of leadership to the needs of our employees. Regarding you mentioning having your belief system being questioned, I'm afraid I lack the context. What you believe in, or what you do on your free time is absolutely up to you. We'd love to get more insights into this, it must have been a misunderstanding. Again, thanks for sharing your perspective. Best wishes!

      Explore other reviews about Inkitt

      5.0
      May 31, 2026
      Strategy manager
      Recommend
      Business Outlook

      Pros

      - Being able to lead projects independently from A to Z and be trusted for it - Engaging daily with a creative and passionate team - Being part of exciting new projects in a fast-paced, fast-evolving industry - Steep learning curve, you'll be pushed out of your comfort zone and grow fast

      Cons

      Inkitt is a fast-paced start-up with no set playbook. People who love structure and need to be managed and told what to do may find it challenging.

      5.0
      May 26, 2026
      Content specialist
      Recommend
      Business Outlook

      Pros

      Inkitt is one of the few places that actually sits between tech and media in a way that works. A manuscript comes in, real reader behavior tells you whether the story has legs, and the team turns that signal into a career for the author. I think about reader retention and narrative pacing in the same conversation now, which I didn't before.

      Cons

      The flip side is that the playbook doesn't fully exist yet. Some weeks you're inventing the process while running it. Energizing if you like ambiguity, exhausting if you don't. Worth being honest with yourself about which camp you're in before signing on.

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