Management and Communication to be improved - Customer Care Agent Lifeplus Employee Review

Not yet another high-pressure environment, as I expected. Organized workflow and professional people. Reasonable expectations and room to work independently. Getting more confident in handling conversations with customers and more creative at solving problems.

I haven’t noticed any major issues.

Resolving different issues gave me satisfaction at work. It also increased my learning and helped me to do better every day.

In my opinion, the people at the top always decide the fate of the company and their reputation as an employer. They were the worst kind here. Most employees were drowning in work with poor support and no one to help them. The blame always lay with the leadership as they did little work and too long to make some decisions or give some approvals. It was a burden for already overworked employees who couldn't take things forward for hours or days without the approvals. Some managers were also awful. They offered zero support but were ready to criticize everyone. It was hard to deal with such toxic people. Even having conversation seemed like an endless battle. Please beware and avoid it if possible.