OKish - Anonymous employee Lifeplus Employee Review

3.0
Jun 19, 2022
Anonymous employee
Recommend
Business Outlook

Pros

Easy work on the phones. You can leave the job behind when you go home and customers were nice to talk to. Pay is good for the job. Colleagues were the best. Ability to buy holiday. Didn't force employees to vaccinate during lockdown. Never implemented vaccine passport.

Cons

Management for the contact centre was and is the worst aspect of this place. They take what could be a very simple and enjoyable job and make the office atmosphere extremely negative because of the office politics introduced into every decision that is made. Management fails to take any responsibility for their actions and it is the CSA's that get the blame as a result. You are constantly walking on egg shells. A former colleague who grew up behind the Iron Curtain said that working at Lifeplus in the last few years was like being in school again behind the Iron Curtain. Sick leave is awful. Only 5 days a year on a rolling basis. As a result everyone comes into work sick and passes on the germs.

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Lifeplus Response
3mo
Thank you for sharing your experience. It’s good to know there were parts of the role you valued. Our sick‑leave allowance is now higher than described at the time of your review.

Explore other reviews about Lifeplus

5.0
Jun 7, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Not yet another high-pressure environment, as I expected. Organized workflow and professional people. Reasonable expectations and room to work independently. Getting more confident in handling conversations with customers and more creative at solving problems.

Cons

I haven’t noticed any major issues.

2.0
May 2, 2026
Recommend
Business Outlook

Pros

Resolving different issues gave me satisfaction at work. It also increased my learning and helped me to do better every day.

Cons

In my opinion, the people at the top always decide the fate of the company and their reputation as an employer. They were the worst kind here. Most employees were drowning in work with poor support and no one to help them. The blame always lay with the leadership as they did little work and too long to make some decisions or give some approvals. It was a burden for already overworked employees who couldn't take things forward for hours or days without the approvals. Some managers were also awful. They offered zero support but were ready to criticize everyone. It was hard to deal with such toxic people. Even having conversation seemed like an endless battle. Please beware and avoid it if possible.

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