Challenging, Interesting, Difficult - IT Service Delivery Manager MSD Employee Review

5.0
Mar 1, 2018
Recommend
Business Outlook

Pros

The company committed to the highest standards of research, development, talent nurturing and ethics. Operating in a global scale is a unique experience, if you are in the global role. Interesting place right now as digital transformation is going on and the whole industry is changing by it. You can be proud on the CEO and the company's mission and the way it is achieving it.

Cons

Everything important gets political. It is natural in such a complex environment, but you have to learn how to live in this environment. It usually takes couple of years and it implies you fall down couple of times. Count on long terms only. There is a huge drive for change, but you're riding on a dinosaur.

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5.0
Jun 4, 2026
Recommend
Business Outlook

Pros

Great team to work and grow with, also good learning enviroment

Cons

My entry time was not the best timing, during the middle of the war wirh Iran, so work was slow and over 200 people from that site were let go, including myself

1.0
Jun 13, 2026
Recommend
Business Outlook

Pros

Benefits package is good, looks good on a resume. That's about it.

Cons

I worked at Merck for a few years. While it wasn't the worst job I've ever had, it's pretty high up on the list. The company culture is best described as corporate hell. Everything is also extremely political. If you aren't someone who really buys into that and is willing to play the game, then you probably won't be happy there. My team also had an extremely toxic dynamic. One senior member was a notorious bully, we even had contractors quit because of them, and mgmt did nothing. Instead, they fired other team members, who all happened to be targets of this person. It was very odd/suspicious. Our senior managers were a group of bitter older women in their 50s and 60s who behaved like high school mean girls, while the C suite was just incompetent. They wasted many millions of dollars attempting to develop an AI tool that turned out be a total flop, and then announced that 10% of the company was going to be laid off. Which of course just lowered morale even further. While Merck does look good on a resume, the actual job experience isn't that great because everything is very siloed so you don't have the opportunity to really develop new skills. Work life balance is also very poor. I will say that the pay and benefits package was good. I took the job as I had some financial goals to meet, and I was able to meet them thanks to the bonus, stock units, pension, etc offered by Merck. As soon as I hit my savings goal I gave notice. I've moved on to a new job that is low drama and values my contributions, and I feel extremely blessed to no longer work at Merck!

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