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Marriott International

Engaged Employer

Still the best hotel company to work for, but company is going downhill - Operations Manager Marriott International Employee Review

4.0
Aug 24, 2015
Recommend
Business Outlook

Pros

Fun work environment, family values in their Select Service hotels, good for employees who don't like to sit at a desk all day. Great benefits (401k, healthcare, hotel discounts). A lot of vacation time. The Marriott family is THE BEST. Mr. Marriott still travels around to hotels each year, and I've had a few opportunities to meet him and his family. Good place to work as a line-level associate since there's great recognition programs and associate appreciation in place. Good training when they're willing to pay for it.

Cons

Not so much a good place to work for lower- or mid-level operations managers. The pay is very low for the amount of work we have to put in. Mid-level management does not get the recognition we should. Harder to advance than they tell you unless you have connections or play into the company politics. Also when you are unwilling to give up a work-life balance. After working 10 years for this company (and advancing from an hourly associate to a mid-level manager), I can see this company is starting to care more about money than the family-culture they preach about. Often hotels will cut out training for their managers for cost-savings.

Explore other reviews about Marriott International

5.0
May 13, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Great benefits and internal promotions

Cons

Have to change hotels to move up

5.0
Jun 30, 2026
Recommend
Business Outlook

Pros

Great team environment with opportunities to learn hotel operations. The work is generally independent, management trusts employees to handle responsibilities, and the employee travel discounts are an excellent benefit.

Cons

Overnight shifts can be challenging, staffing can occasionally be limited, and balancing guest service with audit responsibilities during busy nights can become stressful.

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